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Frequently Asked Questions

Installation and login

  1. How can I get the Fun and Friends User Manual?
  2. What is the system requirement of Fun and Friends?
  3. How can I download the necessary software?
  4. What should I do if I forget my password?

Questions during Lessons

  1. I can't start my lesson, and it shown "Session Timeout". What should I do?
  2. There is no pop-up window after pressing the Start Lesson button. What should I do?
  3. I can't start my lesson, and it shown "Server Connection Problem". What should I do?

About submission

  1. I have submitted my lesson, but the system shows no record. What should I do?
  2. Can I re-do my submitted lessons?


  1. How does Fun n' Friends address different learning styles?
  2. Does Fun n' Friends teach learning strategies?
  3. Why do we start with listening for English learning?

Lesson Schedule

  1. How are lessons released?